Office Policy

But First – A Note From Shea & Stephen:

We want to start off by saying that we wish our office policy didn’t have to be this long.
But it does.
And here’s why:
When you’re in a business that works with the public… well, “stuff” can happen.
And it seems that the longer you’re in business, and the more public you work with, the more potential there is for “stuff ” to happen. It gets to the point where something happens and you just immediately add it to your policy (so no one can say they didn’t know…).
So without any further ado, and in no particular order…

Appointment Policy Agreement / Client Expectations

• Payment in full is expected at the time of service. We accept Cash, Personal Checks, Master Card and Visa. Any other possible arrangement will need to be worked out prior to the date of the session and a clear alternate agreement made at that time.

• When purchasing a ‘Series’ of any service, payment for the ‘Series’ is made in full at the time of the first appointment of the Series. Again, any other possible arrangement will need to be worked out prior to the date of the first session and a clear alternate agreement made at that time.

• A full refund will be made for any prepaid amount (for yourself or someone else) within 30 days of payment, if the service or services haven’t begun (as in a ‘Series’). After 30 days, or if a Series has been started, the refund amount becomes a CREDIT at Every Body Cleansing Studio.

• The ‘Series’ price for any service is discounted, and comes with stipulations, which must be adhered to in order to receive the discount. (Ex: a ‘Series’ of colon hydrotherapy sessions are scheduled NO MORE than a week apart – although closer together is fine – anything farther than a week apart changes it from a ‘Series’ to individual appointments.) The discount on a Series is applied to the last session of the Series. If, for any reason, you need to discontinue a Series, the credit for unused sessions will be prorated accordingly (without the discount).

• Full payment for any check returned NSF, PLUS my bank fees, will be collected before a future appointment is scheduled.

• We have a 48 Hour Cancelation Policy. Missed appointments, or appointments cancelled without at least 48 hours notice, are subject to full charge. Another appointment will not be scheduled until full payment for the missed appointment has been made. Your co-operation is greatly appreciated.

• If you arrive for your appointment 15 minutes late or more a shorter session may be done at the full fee, or we can reschedule with a full charge still collected for that day.

• Please understand that your appointment time is YOUR time. It is not available to us unless you release the time by canceling or rescheduling with enough time for us to make use of it.

• Due to the nature of this work there is always the possibility that we may be off schedule. Our first priority is to prevent that from happening, and will try to reach you if we think it might. If you end up waiting more than 15 minutes, or if you need to reschedule due to time constraints, we will adjust the fee of your next session. If you can stay your session length will not be affected.

• Although we do try to leave time spaces between appointments as a buffer, it is not always possible. Regardless, please also be mindful of your appointment time by arriving and leaving as scheduled.